Shipping policy

Thank you for visiting and shopping at Ducatispares.co.nz. Following are the terms and conditions of our Shipping Policy.

Pricing

All prices are quoted in New Zealand dollars, and are subject to change without notice. Final price, with GST and Shipping included, will be displayed at the checkout page before final payment transaction. 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on orders over $299. All deliveries will be made by NZ Post or Aramex. Please note rural deliveries may take a bit longer to arrive.

Estimated delivery time

North & South Island: 2-4 business days. 

Delivery delays can occasionally occur. Please allow additional delivery times of up to five business days if your order is placed within two days of the following public holidays:

New Year’s Day
Waitangi Day
Good Friday
Easter Monday
ANZAC Day
Queen’s Birthday
Labour Day
Southland Anniversary
Christmas Day
Boxing Day

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damaged items

Ducatispares is not liable for any products damaged or lost during shipping, however if you received your order damaged please contact us. 

Please save all packaging materials and damaged goods.